Restoration MedSpa’s Policies
Restoration MedSpa Policies
At Restoration MedSpa, our goal is to create a serene, professional environment where every patient feels respected, cared for, and valued. Our policies are designed to ensure the best experience for all clients while supporting our staff and maintaining the highest standard of care.
We kindly ask that you treat our administrative and medical staff with courtesy and respect as they uphold these policies.If you are not comfortable adhering to these guidelines, we may choose not to pursue treatment.
For any questions or concerns, please contact our administrative team at 336-999-8295 or email info@restorationmedspa.com.
Appointment Policy
To schedule an appointment, please contact our Medical Concierge by phone or text at 336-999-8295. Each appointment is carefully scheduled to allow the appropriate amount of time for consultation and treatment.
Arrivals: Please arrive on time for your appointment. Arriving more than 10 minutes late may result in a shortened appointment or the need to reschedule. Late arrivals may also be subject to a cancellation fee, as we respect the time of both our providers and other patients.
Consultations: All treatments require a consultation with a Restoration MedSpa medical provider prior to service. While we make every effort to perform your treatment the same day, we reserve the right to reschedule if additional time is needed to ensure the highest quality of care.
Children and Pets: For the safety and comfort of all guests, children and animals are not permitted in treatment rooms. Children must be accompanied by an adult at all times inside the spa.
Scheduling & Payment: All procedures require payment in full to schedule. To secure your preferred time, we encourage scheduling several weeks in advance or at the end of your current appointment.
Cancellation & No-Show Policy
Effective November 1, 2025
We understand that life happens and plans can change. However, because your appointment time is reserved exclusively for you, we ask that you please confirm or cancel appointments in a timely manner.
Appointment Confirmation
All appointments must be confirmed at least 24 hours prior to the scheduled time.If confirmation is not received within 24 hours, Restoration MedSpa reserves the right to release the appointment to another client.
Cancellations and No-Shows
Cancellations made less than 24 hours before the appointment time, or
Failure to show without notice
may result in a cancellation or no-show fee being applied to your account.
After two or more late cancellations or no-shows, Restoration MedSpa reserves the right to charge a fee and/or require a deposit to secure future appointments.
Fees
Appointments 15 minutes or less: $50
Appointments 1 hour or more: $100
Appointments 2 hours or more: $200
We appreciate your understanding as we work to provide exceptional care and flexibility for all of our clients.
Banked Services and Price Adjustment Policy
Effective November 1, 2025
Restoration MedSpa offers clients the convenience of pre-purchasing (“banking”) services for future use. Please note that banked services are subject to the following terms regarding expiration, product pricing, and availability:
Expiration
All banked services purchased on or after November 1, 2025, must be used within 12 months of the purchase date.
Any services banked prior to December 1, 2024, must be used by December 31, 2025.
Product Price Adjustments
In the event of a manufacturer price increase in excess of 15% for any banked service, Restoration MedSpa reserves the right to adjust accordingly.
If a price increase occurs and the originally banked service can no longer be honored at the pre-purchased rate, clients will have the following options:
Exchange Option: Remaining banked units may be converted to an equivalent value of other available services at Restoration MedSpa.
Upgrade Option: Clients may continue with the originally banked service by paying the difference at the time of treatment.
This policy ensures fairness, transparency, and continued access to high-quality care, even when service or manufacturer prices change.
Final Sale Policy
All sales of services, treatments, specials, packages, and products purchased from Restoration MedSpa are final. Purchases are non-returnable, non-refundable, and non-transferable to another service, product, or individual.
